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Silverdale, Washington USA Papa Murphys

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1.0

I'm writing this email because I've been treated very poorly by the staff at this location on two separate occasions. The first occasion I (29-year-old female) was with my daughter getting a pizza a few months ago, maybe.

There were two men working at the time. From the very beginning, they were rude. They seemed to be upset that I walked in the store and ruined their conversation. I was treated like a burden when he asked what size I wanted my pizza.

I was trying to decide between a larger family size, so I asked about how many slices would a family size be? Instead of replying to me with a number of a standard pizza size, he said it depends on how you cut it, and both men started laughing at me as I stood there with my daughter. Their overall demeanor was just super rude and bully-like. It was especially hard for me as a woman to be treated like that by two men with my daughter.

As I stood there waiting for my pizza, they went on about their conversation like I wasn't even there with my daughter at all. They continued to laugh at me, and the other man complimented him on his reply to me; then they started talking about super inappropriate things in front of me and my nine-year-old daughter. I felt so uncomfortable the entire time and just wanted to leave. I'm an abuse and {{Redacted}} survivor, and having two men be so demeaning to me was really difficult, but I kept it together for my daughter.

I have not been back to the Silverdale location since I had such a horrible experience. My other experience was today, the next time I've stepped foot in that establishment. Today, I was visiting the nail salon next door when I saw my blood sugar was dropping, and I needed sugar immediately as a diabetic. I don't think that the two workers realized I was coming in, or maybe they did and just didn't care.

I'm not sure, but as I walked in, I heard them talking badly about me and what I was wearing. The woman was saying to her male coworker, 'That dress is so ugly. It looks like something a grandpa would wear.' I stopped and looked at them because I couldn't believe what I just heard. I asked them if they had juice, and they said no, to try next door.

I said, 'I'm diabetic, and I really need juice right now,' and then they both just ignored me entirely. I don't really understand why the last two times I've been to that location, I've been straight-up bullied, to say the least. I'm a really nice person. I'm typically happy and bubbly, and I don't know if it's just the environment of that location and the people that are working there, but they're all super rude and negative and seem to find joy in tearing people down.

I've never done a review before; I've never contacted customer service.

This is all a first for me. I just really don't feel like it's right to treat people that way.

Preferred solution: Apology.

Papa Murphys Pros: Easy supper.

Papa Murphys Cons: Mean workers.

Location: 2220 Northwest Bucklin Hill Road, Silverdale, Washington 98383, United States

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Guest

You come across as unstable.

Guest

You share way too much personal information that has no relevance to the worker’s behavior in the first instance and as a diabetic it falls on you to carry a roll of sugar tablets in your pocket/purse. (and again too much information)

Guest
reply icon Replying to comment of Guest-2725185

This is what is known as "padding" a complaint with irrelevant factoids. It's usually done as a sympathy grab and a way to avoid personal responsibility.

Guest
reply icon Replying to comment of Guest-2725338

I guess I’m unsure what I did to deserve this treatment and what “personal responsibility” I’m avoiding? I don’t think any customer should be treated that way by a company and I don’t think that the company would appreciate their workers treating customers badly

Guest
reply icon Replying to comment of Guest-2725185

Thanks for your opinion. I was told this was going to Papa Murphy’s customer service.

I had no idea they would post it on this website for everyone to give their opinion and have my personal information out there. I’m unable to delete this so I’m sure you’ll all be pleased to rip into me some more.