Papa Murphys

Good morning,

I wanted to let you know a few things regarding my visit to a local store and the product that was received.

In regard to the store - when I went in last night not only did I place my pick-up order at 4 pm for a 5 pm pick-up, it wasn't ready with the reason that they were training a new employee. I understand that things happen, but the way that the person who I guess was the manager, was speaking to this new employee was awful. Very demeaning and rude, I am not sure how this new employee would stand for being talked to in that way. As a customer hearing it, I felt terrible for her.

As for the pizza that I got - I brought it home and baked it right up. As I was getting to the end of my first slice I took a bite, only to discover that I was chewing on plastic! Not only could that have been swallowed, but it also could have been eaten by my 6-year-old! I threw the rest of the pizza away, as I didn't trust it to be safe.

I have photos of the plastic piece which I will be happy to forward to you.

Store location -

2037 NW Topeka Blvd

Topeka, KS 66608

I look forward to your response.

Thank you,

Erin Wallace

I got charged $4 for extra cheese on my large, thin CYO pizza. It is on the section of the board that says toppings are $2.

The workers in the restaurant said that's how the cash register is programmed or something similar. I went online to place the exact same order at the exact same store and it was only $2 for extra cheese. No manager was on site, there was no help from the boys. Now it's only $2, so it won't break the bank.

But an incorrect offer on the board and no one empowered to make good on a mistake or issue is a huge problem. I was charged $19.49 for a large thin crust with pepperoni and extra cheese. The signature Greek pepperoni on an artisan thin crust with a bunch of different toppings cost 50 cents less. Further, I can order the same pizza from Pizza Hut for $5 less - and they'll cook it for me!

I guess I'll be ordering from them from now on. This was the store in 85202 on Baseline.

KSI called the Papa Murphy's on Gage Boulevard in Topeka, Kansas. It was around 6:30 p.m. I ordered an all-meat stuffed pizza. When I arrived to pick up my pizza, it was a three-meat pizza, but not the stuffed pizza that I ordered. The gentleman at the register told me that I could not get a stuffed pizza because they don't take orders for stuffed pizzas after 6:30. I told him I had never heard about that as long as I've been a customer. I decided to go ahead and purchase the pizza even though it wasn't what I wanted because I was hungry. When I called the following day to report the incident, the manager said she would talk to the gentleman. She admitted that what he said was not true and that you can order stuffed pizza until close just like any other pizza. She also told me she would send me a coupon for a free pizza and never did. The next time I wanted to order pizza, I called Papa Murphy's at the 29th and Wanamaker location in Topeka, and after being put on hold, was hung up on. I called back three or four times. It rang and rang but no one answered. I called the store manager the following day. She said they must have been busy or short-staffed. She didn't really seem to care, even after I told her that I wanted to order from her location because of what happened at the Gage location. I decided I will no longer purchase pizza from Papa Murphy's. I was a customer for over 15 years. I don't have receipts because I used my EBT food card and rarely ask for one. These two incidents happened this year. I would guess 3 to 4 months ago. Thank you for your time.

Sincerely,

Lynda Rethman

1115 S.W. Glendale Dr.

Apt. D Topeka, KS 66604

I went in today on my first day of work on riverfront drive Mankato mn 56001 to start my day,I had arrived 15 minutes early before my time 10am .

As I was sitting there on the bench waiting for the supervisor to show up ,I had seen her face n she looked pissed off about something...

So I continued to wait on her to get her stuff together,witch took 5 minutes then she came back to the front n called me back to her office,after passing the preparation stage for making pizza's..

I asked her if she was in a good mood,she just stopped in her tracks n gave me this ugly stare..

Then after following her back to her office she went off on me n told me to never ask that again n that I had made this awkward n then told me to leave her store ..

Where I come from people ask this all this to make sure this person is ok n to see if it was going to be a good idea to work with or around this person...

She told me to leave her store n I did instantly...

That was not professional or have the right attitude to have to a new employee or to the customers ...

I want to thank u for the opportunity but I will not be going back there to work or buy anything from this store ..

She has a bad attitude n needs to be done about this situation...

Thank u n God bless you