Papa Murphys

Good morning,

I wanted to let you know a few things regarding my visit to a local store and the product that was received.

In regard to the store - when I went in last night not only did I place my pick-up order at 4 pm for a 5 pm pick-up, it wasn't ready with the reason that they were training a new employee. I understand that things happen, but the way that the person who I guess was the manager, was speaking to this new employee was awful. Very demeaning and rude, I am not sure how this new employee would stand for being talked to in that way. As a customer hearing it, I felt terrible for her.

As for the pizza that I got - I brought it home and baked it right up. As I was getting to the end of my first slice I took a bite, only to discover that I was chewing on plastic! Not only could that have been swallowed, but it also could have been eaten by my 6-year-old! I threw the rest of the pizza away, as I didn't trust it to be safe.

I have photos of the plastic piece which I will be happy to forward to you.

Store location -

2037 NW Topeka Blvd

Topeka, KS 66608

I look forward to your response.

Thank you,

Erin Wallace

Your Mountlake Terrace store that is located on 44th Ave., West and 2 112th St. SW.

is horrible. We have lived in Mountlake Terrace for over 20 years and I have never received such horrible customer service so consistently theyre arrogant theyre rude. They wont answer any questions when you send out these emails of your buy one get one theres nowhere in the email that specifies that its an online order anyway. Or an online order only some of us older people dont have that option and any other Papa Murphys Ive gone to.

They have graciously honored it as a walk-in or a call-in not an online order. But your Mountlake Terrace branch had some young men working there this evening on Friday February 21 at about 4:15 PM. They were arrogant they were rude. They were laughing like little school kids and I asked why we both went through the whole email and nowhere on the email notification.

Did it say online orders only. And he said he didnt care my boss here says thats the only way well honor it and I asked, I said, do you realize that we can go to any other Papa Murphys and they would offer it?

And he said fine leave by and they laughed at us. Horrible I will be writing horrible reviews for the Mountlake Terrace one and we will tell everybody not to use that branch I will happily drive out of my way to the Lynnwood one or the admin one to get decent kind honest Customer Service.

I was trying to talk to the new district manager. She said I was harassing her.

She was at the store in Hillview Kentucky. I'm terminal & the manager fired me. Long story. I have the Long haul COVID.

I'm going to file special unemployment. They will investigate this matter. The new lady was horrible to me on the phone. I contracted the COVID from an 18 year old employee announced at the end of our shift 6 pm.

Said while swinging her apron hey everybody I've had COVID all week long & no mask for me thought it was funny. Well I had told the manager that I was getting a sore throat. I was turning 64 at the end of August. I went home did a test it was positive.

Maggie did say Damn Ally that's not right. I said Maggie I'm so pissed about this. Well I stayed home &:came back to work. 3 days later I can't breathe.vthey called my son.

I went to the ER. Well it is the Long haul COVID & I've been rushed by ambulance 8 times in 27 months. Jerry Best is saying he's not responsible. Well that's not true.

He was never there his nephew didn't Care. I really would like to talk to someone who is in charge of overseeing this complaint. Lot more has happened. Now I'm considered TERMINAL.

IVE HAD pneumonia 2 times. It is what has taken everyone bout that way. I am filling unemployment in a few days. They refuse to give me paychecks ( copies for me to take with me.

This is a special unemployment. I just think that Jerry Best is negligent. The place was wild & the 2 co- managers were just 17 then turned 18 right before this happened.

I'm just so upset. Please call me 502-881-****

Great experience always keep up the good work. I am glad your store is reopened.

We missed it when it was closed. Its always a great pizza. im running out of things to say I dont know if I can get 100 symbols instead of 46 but maybe this will help lets see I dont know and Im not sure what a symbol is. I thought it was a word, but Ill keep it going and see what happens.

They never know whats gonna happen anymore. ill just keep writing and talk. I dont know. Im up 268 symbols.

If I keep going, you never know I might get up to 100 for get dark. You just gotta keep going and see what happens on these computers, cause you just never know anymore.

I got charged $4 for extra cheese on my large, thin CYO pizza. It is on the section of the board that says toppings are $2.

The workers in the restaurant said that's how the cash register is programmed or something similar. I went online to place the exact same order at the exact same store and it was only $2 for extra cheese. No manager was on site, there was no help from the boys. Now it's only $2, so it won't break the bank.

But an incorrect offer on the board and no one empowered to make good on a mistake or issue is a huge problem. I was charged $19.49 for a large thin crust with pepperoni and extra cheese. The signature Greek pepperoni on an artisan thin crust with a bunch of different toppings cost 50 cents less. Further, I can order the same pizza from Pizza Hut for $5 less - and they'll cook it for me!

I guess I'll be ordering from them from now on. This was the store in 85202 on Baseline.