Papa Murphys Reviews

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2.5
Papa Murphys - Rude sevice, being lied to.
Papa Murphys - Rude sevice, being lied to.
I went to papa Murphy's tonight and I ordered AA papa Murphy's big meat and I asked The young girl if they still put a lot of cheese on a pizza because I am a cheese guy she says of course we do we always have I said great that's why I keep going back here so I was...
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10 comments
#2017461

That is one pathetic pizza. I'd have returned it for a refund immediately. Uneaten.

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ID
#1972681 Review #1972681 is a subjective opinion of poster.
Location
Fremont, Nebraska
Product
Papa Murphys All Meat Pizza
Pros
  • Disliked their customer service
Cons
  • Bad customer service
Preferred solution
Full refund
New Reviewer

A tip is added automatically to my order without me adding it.

2.9
When I order online a tip is automatically added to my order without me adding it. I called the lynden papa Murphys and they cant help me.

User's recommendation: Don’t order online.

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ID
#3277517 Review #3277517 is a subjective opinion of poster.
Cons
  • Forced tipping
  • No bacon
  • Automatically add tips without customers adding it
Loss
$5
Preferred solution
I want to be able to order without a tip. I would like my tip refunded

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Dispute credit card transactions

Papa Murphys - Dispute credit card transactions
I just had a transaction go on my card that I have right here in my position that I did not authorize so I need to cancel that transaction ASAP it was at 1:13 p.m. in Austin Texas my name is Whitney Faye I need somebody to cancel that transaction the last four of the card number that was used is 0175 expiration date 12/26 zip code 78753 I need this done ASAP
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ID
#3276780 Review #3276780 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$9
Preferred solution
Full refund

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Verified Reviewer New Reviewer

4.3
Update by user Jan 20, 2022

Company fixed the issue and I have been provided with full refund. I communicated with a brand ambassador and the franchisee.

Original review posted by user Jan 20, 2022
I recently had a negative experience with Papa Murphys in Astoria Oregon and I wrote a review here for resolution of a customer service issue. I only wanted the matter resolved not demanding or expecting anything for free nor to get anyone fired just the issue at hand...
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Resolved
ID
#3274656 Review #3274656 is a subjective opinion of poster.
Location
Astoria, Oregon
Pros
  • Willingness to communicate and solve a problem
  • Great pizza
Cons
  • Mentioned already in this correspondence
Preferred solution
I got a solution I am thankful
New Reviewer

No masks worn

1.0
The sign says that masking is done. Both employees were not wearing masks. It is stupid that I have to write 100 words. It is stupid that I have to write 100 words.

User's recommendation: DO NOT GO THERE!

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#3259064 Review #3259064 is a subjective opinion of poster.
Location
Hales Corners, Wisconsin
Cons
  • No face masks
Preferred solution
Full refund
New Reviewer

Filing a complaint

I went into the Arlington Washington store on new years eve and ordered 2 family size Cowboy pizza's. The gentleman behind the counter was very rude and had no customer service skills at all. The pizza's were disgusting with way to many mushrooms on them. We could barely eat them. I have been a loyal customer and we love your pizza's. This is the first time I have used this store and don't think I will go back. Sincerely Jason Davis

User's recommendation: Go to Smokey point. Way better service and pizza.

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#3256389 Review #3256389 is a subjective opinion of poster.
Location
Arlington, Washington
Pros
  • Good pizza
  • Convenience
Cons
  • No delivery
  • Order not right
  • Wrong orders and some staff had a bad attitude
Loss
$60
Preferred solution
Apology

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Verified Reviewer New Reviewer

Today I placed an order online at our local papa murphys in Astoria OregonI placed my order as I did back in August of 2021. When I went in to the location I was asked to please find my order on the racks and told to grab them behind the counter. I asked where my keto...
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ID
#3256324 Review #3256324 is a subjective opinion of poster.
Location
Astoria, Oregon
Service
Customer Service Profiles Customer Care
Pros
  • Take home and bake pizza is very good
Cons
  • Crew is lacking customer service skills
Loss
$64
Preferred solution
Full refund
New Reviewer

Went into store but couldn't order anything? Out of dough!

2.3
Your Papa Murphy's at 5091 Stockton Bl and Fruitridge Rd at 8:36pm didn't have dough so I couldn't get an order!

User's recommendation: Don't go there to late or they will run out of ingredients?!

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#3251332 Review #3251332 is a subjective opinion of poster.
Location
Sacramento, California

Wait time this is the 2nd time for goodlettsville tennessee

2.3
Absolutely nothing !! Lost me and friends as customer !! Customer service number doesn't work how can this company run when customer service doesn't exist. If you call emailing the same complaint customer service. Good luck Unfortunately you lost more then me as a weekly customer of 4 pizza each purchaseo

User's recommendation: Order from other pizza places.

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#3250718 Review #3250718 is a subjective opinion of poster.
Location
Goodlettsville, Tennessee
Pros
  • Easy supper
Cons
  • Better customer service
  • Always out of something mushrooms tomatoes
  • Takes too long to get
New Reviewer

Very angry with my service

Papa Murphys - Very angry with my service
I ordered a keto Chicago style family size was charged 19 bucks got home saw it was not even half sized called great falls store SW Travis..first said he wasn't going to help or fix it then proceeded to tell me to shut my *** mouth. Word for word told me if I came up there he would call the cops. Check that out you all rip me off then theaten you'll call the cops.host was Travis date was .1/22 time was 524pm order num 20092 total was 38 bucks...mid 273926 tid002 ten 081191 I got to say this sucks and I will never go there again and sucks cuz I do spend alot there ..my word of mouth and pod casts will hopefully tell everyone

User's recommendation: Run this place will rob u then call the cops and will not help or make there bad right.

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ID
#3240097 Review #3240097 is a subjective opinion of poster.
Location
Great Falls, Montana
Loss
$38
Preferred solution
Full refund
New Reviewer

I worked there and i haven't been payed

1.0
I got another job so I quit. And I got a text from my boss saying to turn in my hat and she will give me my check. And i responded with I'll keep the hat till i get my paycheck then i proceed to call them daily even had my roommates call and they wouldnt answer and when they did and i said my name they hung up. This is dumb and I will press charges if I dont get my paycheck from 2 MONTHS AGO!

User's recommendation: Dont work there they treat u like ur nothing.

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ID
#3239000 Review #3239000 is a subjective opinion of poster.
Location
Rock Springs, Wyoming
Loss
$250
Preferred solution
Full refund
New Reviewer

Bad experience

4.6
Went to pick up out pepperoni pizza with other toppings and someone must have been loopy. There was no meat of any kind on it. Eugene, Or. Andrea Bassett andibassett@***.com
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#3220274 Review #3220274 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

New store owners cant make a descent pizza. Ruined the last four pizzas we purchased. wTF.

New store owner can't make a pizza. Keeps fing up the recipe, and creating an abortion of of a pizza. Been a custermer since my son was 5 years old, he is now 34. Switching back to Round Table, F u. Respectfully , Tom Witherspoon.

User's recommendation: Do not waste your money at PA P a Murphys.

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ID
#3211147 Review #3211147 is a subjective opinion of poster.
Location
Chico, California
Loss
$5000
Preferred solution
Fix it, ***

Bad food

I ordered 2 pizzas and a smores bar from a location on the 22nd. For some reason it took alot longer to cook at 425, about double the time it usually takes. I know it isnt my oven as i have been ordering papa murphys about twice a week this month and the pizza from a few days prior cooked just fine. Regardless, after eating the pizza and the smores i almost immediately had an upset stomach and got sick. I tried cooking them more, still the same. The other 2 people in the house had the same issue. Not sure what exactly it was, but no matter how little we ate it made us feel nauseous. I was curious if there is anyway to get a refund on my order due to that. Thank you.
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#3207304 Review #3207304 is a subjective opinion of poster.
Location
Seattle, Washington

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Verified Reviewer New Reviewer

4.4
Papa Murphys - Changed Crust. Sticks to tray. Massive bubbles. Weird aftertaste
Papa Murphys - Changed Crust. Sticks to tray. Massive bubbles. Weird aftertaste
The regular Crust has changed. We never had to worry about giant 4" bubbles, sticking to the tray or weird aftertaste. What has changed?
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1 comment
#2120316

I order from Snohomish wa and noticed in November the pizza changed exactly how you described. It looked different when cooked and yea huge bubbles and the taste was off like an ingredient was missing and the worst was having it stick to tray.

Called local manager and he admitted he had been getting lots of complaints, I was told corporate changed the “enzymes “ and he was hoping they would go back to original receipt. I email corporate and they gave me a free pizza which is worthless cuz I don’t order since dough received change, it’s disgusting and they should go back to original dough recipe.

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ID
#3200190 Review #3200190 is a subjective opinion of poster.
Location
Clovis, California
Pros
  • Great pizza
  • Normally good food
Cons
  • Taste of the pizza and cheese bread
Preferred solution
We aren't trying to scam anything. Just would like to know if it's a local dough/ingredient provider that may have changed something that you aren't aware of.

Charged a tip on my order

I always use my papa murphy app to order and have never been automatically charged a tip until today 12/24/2021 I couldn't even see why they charge was higher until after I completed my order and the charge had been put on my credit card. I want the tip amount to be shown on my order prior to ordering and be able to edit it Thank you
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ID
#3194856 Review #3194856 is a subjective opinion of poster.
Location
Fountain Hills, Arizona

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