Isatou Qzc

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Verified Reviewer
| map-marker Coshocton, Ohio

Questions about receiving all my past paycheck

I was trying to talk to the new district manager. She said I was harassing her.

She was at the store in Hillview Kentucky. I'm terminal & the manager fired me. Long story. I have the Long haul COVID.

I'm going to file special unemployment. They will investigate this matter. The new lady was horrible to me on the phone. I contracted the COVID from an 18 year old employee announced at the end of our shift 6 pm.

Said while swinging her apron hey everybody I've had COVID all week long & no mask for me thought it was funny. Well I had told the manager that I was getting a sore throat. I was turning 64 at the end of August. I went home did a test it was positive.

Maggie did say Damn Ally that's not right. I said Maggie I'm so pissed about this. Well I stayed home &:came back to work. 3 days later I can't breathe.vthey called my son.

I went to the ER. Well it is the Long haul COVID & I've been rushed by ambulance 8 times in 27 months. Jerry Best is saying he's not responsible. Well that's not true.

He was never there his nephew didn't Care. I really would like to talk to someone who is in charge of overseeing this complaint. Lot more has happened. Now I'm considered TERMINAL.

IVE HAD pneumonia 2 times. It is what has taken everyone bout that way. I am filling unemployment in a few days. They refuse to give me paychecks ( copies for me to take with me.

This is a special unemployment. I just think that Jerry Best is negligent. The place was wild & the 2 co- managers were just 17 then turned 18 right before this happened.

I'm just so upset. Please call me 502-881-****

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Nathan R Jon

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Verified Reviewer
| map-marker Seattle, Washington

Wrong pizza

Papa Murphys - Wrong pizza
Contains 1 confidential file for company representatives

I was so looking forward to my original perperoni pizza my favoreite so i order it tonight they send me wrong order and when i attempt to call it rings rings then i tried again and l8ne is off hook iam so upset i dont want partial pizza i dont want a percentage off i want it completley replaced

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User's recommendation: Make sure your on them

Todd R Xtc

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Verified Reviewer
| map-marker Onalaska, Wisconsin

Very unhappy with product!

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Papa Murphys - Very unhappy with product!
Papa Murphys - Very unhappy with product! - Image 2
Papa Murphys - Very unhappy with product! - Image 3

I spent $79 on pizzas for our family get-together. The quality of the product I received was very poor.

After baking, it was inedible; 70% dough and 30% ingredients. Both customer service and management refused to give me credit or refund.

I had to buy $65 worth of frozen pizzas to replace the fresh ones I had purchased. I had no proof of purchase because I was a walk-in and paid in-store.

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Loss:
$79
Pros:
  • Normally good quality
Cons:
  • No response after getting poor quality product

Preferred solution: Full refund

Erin W Cxd

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Extremely Unhappy

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Papa Murphys - Extremely Unhappy
Papa Murphys - Extremely Unhappy - Image 2
Contains 2 confidential files for company representatives

Good morning,

I wanted to let you know a few things regarding my visit to a local store and the product that was received.

In regard to the store - when I went in last night not only did I place my pick-up order at 4 pm for a 5 pm pick-up, it wasn't ready with the reason that they were training a new employee. I understand that things happen, but the way that the person who I guess was the manager, was speaking to this new employee was awful. Very demeaning and rude, I am not sure how this new employee would stand for being talked to in that way. As a customer hearing it, I felt terrible for her.

As for the pizza that I got - I brought it home and baked it right up. As I was getting to the end of my first slice I took a bite, only to discover that I was chewing on plastic! Not only could that have been swallowed, but it also could have been eaten by my 6-year-old! I threw the rest of the pizza away, as I didn't trust it to be safe.

I have photos of the plastic piece which I will be happy to forward to you.

Store location -

2037 NW Topeka Blvd

Topeka, KS 66608

I look forward to your response.

Thank you,

Erin Wallace

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Pros:
  • We love the pizza
Cons:
  • Plastic in food is never good

Preferred solution: Full refund

Luca Yxq

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Verified Reviewer
| map-marker Palo Alto, California

Wrong order

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Papa Murphys - Wrong order

I ordered a stuffed pizza with no onions and theres a bunch of red onions on the inside. Theres no onions on the outside, but theres a lot inside and Im all allergic.

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Anonymous
map-marker Indianapolis, Indiana

Rubber band in my pizza

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Papa Murphys - Rubber band in my pizza

Sent pictures of melted blue rubber bands in our pizza to store manager. Handled professionally.

I am not sure of the origin. Only concern was my wife gagged on the foreign object.

I inspected my piece and found an additional piece. Have never had an issue and this event will not impact my Papa Murphy's choice for a value and reasonable pizza option.

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Evon Lva

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Verified Reviewer
| map-marker Phoenix, Arizona

No toppings!

Papa Murphys - No toppings!
Contains 1 confidential file for company representatives

They didn't put on any toppings. Nothing, just some cheese! Pathetic, how can you forget to include toppings?

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Kadience A

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Verified Reviewer
| map-marker Pleasant Grove, Utah

Didn’t give refund

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Contains 2 confidential files for company representatives

After a long day, we ordered two pizzas for delivery. The delivery fellow took the pizzas to God knows where, even though we provided the correct address.

We went to the Pleasant Grove store and asked for a refund, but they said no, and we ended up paying for two new pizzas.

Also, the person we spoke to was very incompetent. The service was terrible, and we were very disappointed.

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Loss:
$46

Preferred solution: Full refund

User's recommendation: Don’t go to the pg location.

Tracey P Ztt

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Verified Reviewer
| map-marker Mesa, Arizona

Price gouging

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I got charged $4 for extra cheese on my large, thin CYO pizza. It is on the section of the board that says toppings are $2.

The workers in the restaurant said that's how the cash register is programmed or something similar. I went online to place the exact same order at the exact same store and it was only $2 for extra cheese. No manager was on site, there was no help from the boys. Now it's only $2, so it won't break the bank.

But an incorrect offer on the board and no one empowered to make good on a mistake or issue is a huge problem. I was charged $19.49 for a large thin crust with pepperoni and extra cheese. The signature Greek pepperoni on an artisan thin crust with a bunch of different toppings cost 50 cents less. Further, I can order the same pizza from Pizza Hut for $5 less - and they'll cook it for me!

I guess I'll be ordering from them from now on. This was the store in 85202 on Baseline.

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Loss:
$2
Pros:
  • Convenient
Cons:
  • No cheaper than places that cook the food

Preferred solution: Price reduction

User's recommendation: Beware prices aren’t as posted

1 comment
Guest

It's not price gouging. I swear the fattest people complain about things like this. Stay home and make a sandwich then.

Marty H Jcq

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Verified Reviewer

Poor pizza, poor service

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I recently visited our regular store on 90th Street in Omaha, NE. The service was ridiculous; the girl making our pizza stopped and played on her phone.

She also wore a big, dangly bracelet that dragged in our pizza. Now, about the price. We have always bought a medium one-topping pizza for about $9, then they increased the price to $10 or $11.

Today, she charged us $19. That is utterly ridiculous, especially considering the quality of the pizza she made.

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Loss:
$19
Pros:
  • Ok pizza
Cons:
  • Horrible price

Preferred solution: Full refund

User's recommendation: Look elsewhere, their prices have gotten ridiculous

Katie A Xli

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Verified Reviewer

Order issue

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I tried to cancel my order and they were pretty much refusing to refund. I was told they are running a store without any type of management in store.

That's an OSHA violation because it is required by OSHA to have some type of management on site at all times in case of an accident, injury, or emergency. The kid on the phone was extremely rude as well.

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Loss:
$18

Preferred solution: Full refund

User's recommendation: Don’t bother , go elsewhere.

Lynda R Vxl

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Verified Reviewer
| map-marker Topeka, Kansas

Employee messed up my order and I was lied to.

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KSI called the Papa Murphy's on Gage Boulevard in Topeka, Kansas. It was around 6:30 p.m. I ordered an all-meat stuffed pizza. When I arrived to pick up my pizza, it was a three-meat pizza, but not the stuffed pizza that I ordered. The gentleman at the register told me that I could not get a stuffed pizza because they don't take orders for stuffed pizzas after 6:30. I told him I had never heard about that as long as I've been a customer. I decided to go ahead and purchase the pizza even though it wasn't what I wanted because I was hungry. When I called the following day to report the incident, the manager said she would talk to the gentleman. She admitted that what he said was not true and that you can order stuffed pizza until close just like any other pizza. She also told me she would send me a coupon for a free pizza and never did. The next time I wanted to order pizza, I called Papa Murphy's at the 29th and Wanamaker location in Topeka, and after being put on hold, was hung up on. I called back three or four times. It rang and rang but no one answered. I called the store manager the following day. She said they must have been busy or short-staffed. She didn't really seem to care, even after I told her that I wanted to order from her location because of what happened at the Gage location. I decided I will no longer purchase pizza from Papa Murphy's. I was a customer for over 15 years. I don't have receipts because I used my EBT food card and rarely ask for one. These two incidents happened this year. I would guess 3 to 4 months ago. Thank you for your time.

Sincerely,

Lynda Rethman

1115 S.W. Glendale Dr.

Apt. D Topeka, KS 66604

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Pros:
  • Convenient
  • Good tasting pizza
  • Stuffed pizza
Cons:
  • Employee conduct
  • Poor management

Preferred solution: Whatever is fair.

2 comments
Guest

You shouldn't be allowed to use a taxpayer funded EBT card to purchase a pizza from Papa Johns. There are people who struggle that are working full-time, not on EBT and they cannot afford pizzas from restaurants.

Guest
reply icon Replying to comment of Guest-2608231

So a person who is down on their luck does not deserve to treat themselves ever? Just be kin and put yourself in their shoes. Maybe it was a birthday treat.

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Eleen Wvn

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Verified Reviewer
| map-marker Saint Louis, Missouri

Fraud

Someone purchased pizzas on my debit card, I did not authorize the purchase and had no knowledge of said charge. So calling to dispute. Would be really nice to speak to a person.

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Kellye Kcr

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Verified Reviewer
| map-marker Atlanta, Georgia

To see if location still open or closed down

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Updated by user Jan 09, 2025

Store closed no sign on door

Original review Jan 06, 2025

Waste of time store was not open, have called 3 times no answer, really it was just not open time of hrs. posted on door 11am to 8pm. Loo

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Kellye Kcr

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Verified Reviewer
| map-marker Atlanta, Georgia

Why is the Papa Murphys closed in Mason City, Iowa?

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Went there to order pizzas but not open today on Jan.6th 2024. I was hoping to get 2 pizzas on Tuesday Jan.7th 2024.

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Aune Kjk

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Verified Reviewer
| map-marker Anderson, Indiana

Terrible Customer service

Shelley Daniels at the Greenfield IN. Location was very rude and condescending to me in front of other customers and her coworkers.

Ive always liked your pizza but because of this terrible customer service experience, I will never return. For more details, please call me at (317) 440-****.

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About

Summary

Papa Murphy's is a big chain of fast food restaurants. The company was founded in 1995 after merge of Papa Aldo's Pizza and Murphy's Pizza. Its headquarters is based in Vancouver, Washington, USA. Papa Murphy's offers gourmet delight, salads, sides, and sweets menus. Visitors can choose Mozzarella cheese, Feta Cheese, spicy fennel sausage, mixed onions, and other toppings for pizzas. The company provides gift cards in any denomination Papa Murphy's offers franchise solutions with support and training programs. There are more than 1300 outlets across the United States and Canada. The company is traded at NASDAQ as FRSH. The company accepts Visa, MasterCard, and cash.

Papa Murphys reviews and complaints

Papa Murphys is ranked 173 out of 4660 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

VISA

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