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1.0

Fowler Center, 12048 Nevada City Hwy, Grass Valley, CA 95945

If I could give negative stars I absolutely would do so.

I placed an online order for two pizzas and one cinnamon wheel. Arrived at the store to pick up the items and only received two pizzas.

Fay, stated because of the power outages the cinnamon wheels had gone bad, so no cinnamon wheel. OK, understandable, no big deal, however... Fay stated that I could come back the next day and pick one up. I told her that I was leaving the next morning and...

she didn't let me finish and basically said to bad. I tried to ask if I could get my money back, she said no. I stated I had paid for the item and again, she didn't let me finish and again, too bad. She said she would call the manager, I said OK.

She then indicated that when she got around to it because she was busy. By now I was upset, not because there was no cinnamon wheel, but because of the attitude that so what we have you money and there is nothing we are going to do about it. I left.

About three weeks later when I was back in town, I went back to request the cinnamon wheel, before I could even finish the request, Fay again, started saying that I was an awful person. She wouldn't stop, she kept on calling me names.

I said, can I get my cinnamon wheel? She finally handed one to me, but kept calling me names. She was so calm and hateful and spoke with the confidence that she would have the backing of the owner. I was so shocked that I all I could do was walk away.

My grandson was with me and watched the entire incident, He was very upset so I tried to pretend that she was just rude and we just wouldn't go back, but to let it go. He is still upset.

I called the complaint line after the first incident and heard absolutely nothing. No call back nothing.

I called again today and expect to hear nothing again.

Both calls where taken with almost no response except for the obligatory we will let the owner know. The owner is obviously part of the problem.

I am stunned that this behavior has been allowed.

Reason of review: Order processing issue.

Preferred solution: I want an apology and the employee in question to be fired..

Papa Murphys Pros: Pizza and product, Disliked their customer service.

Papa Murphys Cons: Manager, I did not get what i ordered, Attitude of management.

Location: 2048 Nevada City Hwy, Grass Valley, CA 95945

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