Papa Murphys
Reviews and Complaints

First of all, I love Papa Murphy's pizza. I have a gluten sensitivity so I have to purchase your GF pizza.

As you know, it only comes in a medium size. The price of your specialty GF pizza is basically $21. That is very expensive for many of our budgets. Thus, I rarely am able to afford it.

This past weekend you had your fabulous BOGO deal which I have been able to use in the past.

I order several. Then, freeze them. However, yesterday, my order was rejected. I called my local store in Buffalo, MN.

I was told the sale was only for large or family size pizza. I was very disheartened.

We GF people can't control the size of the GF pizza you make, medium size only.

That being said, I feel that we should be eligable for your great BOGO offers as we were in the past.

I would appreciate a coupon/certificate allowing me to purchase 4 GF pizza with your BOGO offer from this past weekend. It would speak volumes for Papa Murphy's sensitivity and integrity to provide its customer equal opportunity and service.

Thank you.

Judy Sandeen

Hey, I went to the Papa Murphy's in Grafton, Wisconsin. The only employee that was working, not sure if it was the manager or not, was extremely rude towards me.

When I tried to order pizza, he said, 'You clearly see I am busy and I got 6 orders ahead of you.' I told him he was really rude and that there was no need for the attitude, and I called him an *** I asked him what time frame it would be before I could order my pizza, and he said no and told me not to order online either. I will be telling my family and friends to never come to that location again, and I will not be returning there either!

Worst experience I ever had when I went there! The workers body language, tone, and nasty words was just ridiculous and unacceptable!

We moved to the western slope from Parker Colorado, four years ago. We used to frequent the papa Murphys in Parker at least once a week for several years.

When we came out here, the Clifton location has disappointed us to the point where we wont go back ever. The dough/crust of the pizza is nothing like what you get on the front range. Im not sure if theyre skimping on the ingredients or what theyre doing, but it is apparent that this recipe is completely different. How sad, because now we have lost One of the chains that we used to really enjoy.

I called to get some answers or to at least report that this one location falls way short of what Im sure is corporate protocol for ingredients. But was unable to reach anyone and so now we are just writing This franchise off.

Subject pretty much sums that part up. There are 3 large potholes when you turn into the business. The biggest issue too is Campbell Street is one of the busiest streets in Springfield, and you need to turn into Papa Murphy's in a fast way to avoid getting hit from the rear. Yes, I have complained as well as a lot of other customers. The owner did put loose gravel in one of the holes, but that's a little on the cheap end of fixing the problem. Also, the business sits on a steep hill, making the drive in to it an issue, with the additional potholes having to slow down so you don't ruin your tires or car with the bump you would entail driving in. If that isn't bad enough, I went to pick up our pizza yesterday to find that the price had increased substantially, and when I got it home I found there were half as many ingredients on top than in the past. It's one thing to understand price increases in this day and time, but to cut way back on ingredients is something else. We've been customers for years of Papa Murphy's and love your pizza, even having to carefully turn into the drive with all the potholes, but when the owner cuts back on ingredients, raises the price of the pizza, and won't fix the drive entrance, we regrettably will have to reconsider keeping patronizing your company. I would definitely blame the owner of this particular Papa Murphy's Pizza for a decline in customers, for sure. The kids that work there are always nice and friendly, whether on the phone or picking the pizza up. They are not to blame for any lack of business, for sure. We sure hope you can influence this owner about our issues because we would like to remain loyal customers.
Thank you for your attention to this issue.
Ruth & Mike Ferguson
mikefrgsn@***.com

I purchased two pizzas and I always get asked for my phone number and when the person rang it up I put my card in and while it was going through I said you didnt take my phone number so I get my points and she told me that it was too late to do that. So I asked her why I could not return them and then re-purchased them, she told me it was too much work to do that, and it would take too much time.

These were her exact her exact words. I am very disappointed in the response that I received from the employee, which I think was a manager, she was very rude and kept staring at me. I usually buy 4 to 6 or more pizzas a month from there and Im not sure now if I will continue to do that. I told her that I knew that I only needed to purchase one more pizza to receive my free pizza, she was very rude in the response to that as well, I told her now that I will not be getting points two extra pizzas that I bought.

Most the time when I go in there, the same person is in there and she looks very unhappy and is very rude to people that are buying pizzas. She may need to be retrained on how to respect people when they are purchasing from your company. Im from Hot Springs Arkansas and that is where I purchased pizzas at. Also, they play music so loud that they have to ask you again what kind of pizza that you want.

I do love your pizza but right now.

Im very frustrated and will not be purchasing at this time, my family will be the very disappointed. Thank you.